FAQ

Before opening a support ticket, please take a look at the most frequently asked questions:

  • Can the add-on's be tested?
    • Yes. There is an online demo version of almost all add-ons where you can test the frontend. The backend is available only in form of screencasts and screenshots.
  • Could I get a free license to test?
    • Usually no. The product descriptions and documentation are detailed enough. And in addition to that there are screenshots, screencasts and an online demo version in most cases. If you think that you have a very good reason to get a "test license" please drop us a message.
  • I need the add-ons for a charity project. Are there any price reductions?
    • Send us a message with more detailed information about the project. If we think that this is a social project, you will receive all necessary licenses for free.
  • Are there discounted licenses for students, teachers and educational institutions?
    • Send us a personal message with your valid certificate of enrolment attached and you will receive 50% discount. Please note that you will not get a refund. Please inform us in advance about your intention to buy. We will then send you a personalized discount code.
  • I have already purchased the add-on but would like to make use of the special offer. Is there a possibility that the already paid purchase price will be charged?
    • That is possible. Contact us a direct message on concrete5.org with your order number and we will send you back a discount code.
  • Under which license will the add-on be distributed?
  • Is there something I should consider before the installation?
    • Please do not install via FTP. Although this works, an error may occur. Instead, follow the installation instructions of concrete5.
  • Which concrete5 version is needed?
    • For us it is very important to offer a high coverage rate with as many concrete5 versions as possible. Most add-on's works with concrete5 5.7 and above.
  • Which PHP version is needed?
    • If there is no special note in the add-on description the add-on works with the minimum requirements for the concrete5 system. Therefore, you do not have to worry about the PHP version or other software versions.
  • Is the add-on also compatible with concrete5 5.6 or older versions such as the Legacy Version?
    • Unfortunately not, but it is generally no longer advisable to use the concrete5 version 5.6 because here the support has been completely closed. More details can be found in an article by Franz.
  • Is it possible to customize the add-on?
    • All add-on's has been developed following the best practices of concrete5. This means that they can make changes in the core system using the same techniques as you (e.g. Custom Templates).
  • Do you offer support for the installation?
    • Yes, you can book us. We charge $120 per hour. Contact us for a quote.
  • Are the add-on's compatible with GDPR?
    • Yes, all add-on's are compatible with GDPR.
  • Are the add-on's multilingual?
    • All add-on's are fully translatable. This means that by using an editor like POEdit for e.g, you can translate the add-on into any language you like. You are also welcome to send us your translation so we can add it to the next release. In addition, you can benefit from community translations. 
  • Does the add-on work on all browsers?
    • Yes. We have basically tested every add-on on all common browsers such as Chrome, Firefox, Safari, Opera, Internet Explorer/Edge.
  • Is the add-on compatible with mobile devices?
    • Yes. All backend and frontend views are responsive and adapt to mobile devices.
  • Is it allowed to make code changes?
    • Legally, it is allowed to modify the code of your licensed copy of the add-on. However, you should be aware that if you change the add-on, you will no longer be able to make use of the updates, or your changes will be overwritten if the add-on is updated. For this reason, it is strongly recommended not to do so. If you want to modify an add-on, please use techniques such as "Custom Templates", "Class Overriding" and other techniques proposed by the concrete5 documentation. In case of doubt, contact us via a feature request.
  • Will I receive an invoice if I purchasing an add-on?
    • Yes you will get an PDF invoice directly after purchasing the add-on by e-mail.
  • During the installation I get time-out problems (Error 500)
    • Some add-on's are very extensive and have a very resource-tugging installation routine. Normal servers can easily cope with the installation. However, some servers (especially virtual servers and cheaper webhosting packages) are limited. If the installation should stop with a timeout, you have two options. On the one hand, you can increase the PHP settings "max_execution_time". If you do not have permissions to change these settings, you can alternatively install the add-on via the concrete5 CLI application (second option). More information about the CLI application can be found here.
  • Does the add-on's also work with full-page caching?
    • Of course, all add-on's also works with full-page caching. The cache functionality isn’t affected in any way.
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