Addon

Simple Support System

Simple Support System

Developed by fabianbitter.
Intermediate Intermediate

Simple Support System

You want to integrate your own support / ticket system to your site without using any 3rd-party-software? Then this add-on is the right choice for you.

This add-on offers your a powerful support system with all features you could wish.

Features:

  • Easy One click installation
  • Contains sample content. The pages and block types will be automatically added when installing. So you are ready to use direct after the installation.
  • It's fully complies with GDPR.
  • Includes API access for listing projects and creating tickets. So it is possible to create tickers from remote sites too.
  • Contains 4 block types for frontend integration.
  • Tickets can be created without registration
  • Allows uploading attachments when creating a ticket
  • Commenting tickets requires a user account (so public registration needs to be activated first)
  • Sending out email notifications to all parties when a ticket is created, commented or the state of a ticket has changed
  • The add-on is fully translatable and multilingual
  • Contains a dashboard page for setting general settings and managing the projects
  • Supports captcha validation for better protection against SPAM
  • It's developed with the best practices of concrete5 (core standard)
  • And the best thing at all: This is a standalone newsletter solution and it's a one-time-purchase. So no monthly or yearly fees!

Click here to read the documentation.

Have you already seen my other add-ons? Click here for more information.

Current Version: 0.9.2
Fully Translatable: Yes
Needs External Libraries: No
Compatible: 8.0.0+
License: Standard
Support Response: Replies to tickets every few days.
Support Hosted: On concrete5.org
Needs extra server permissions: No
Needs Internet: No
Marketplace Tests:
Passed Automated Tests
Passed PRB Review